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Customer Service and Happiness

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Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
4 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
Certificates
  • Learndrive PDF Certificates on Customer Service - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Elevate your Sales expertise with our Customer Service-infused bundle. Master the art of Customer Service by honing good customer care and effective telephone communication skills. Acquire powerful Customer Service persuasion tools and strategies to influence and persuade others, setting the stage for sales success with exceptional Customer Service.

Learning Outcomes of this Customer Service Bundle:

  • Recognize the importance of customer care in Customer Service.
  • Develop effective telephone and conference call skills for Customer Service.
  • Apply persuasive tools in Customer Service interactions.
  • Master communication skills for Customer Service calls.
  • Apply telephone skills for issue resolution in Customer Service.
  • Evaluate the effectiveness of persuasive techniques in Customer Service.

What's Included:

  • 3 Courses on Customer Service
  • 10 CPD Points on Customer Service
  • Assessments and Tutor Support on Customer Service

Course media

Description

The Customer Service Bundle Comes with the following Courses:

➥ Customer Care: Master essential customer care service skills for effective Customer Service.

➥ Telephone Skills for Business: Learn communication skills for telephone and conference calls, which are crucial in Customer Service.

➥ Powerful Persuasion Tools and Strategies for Influencing and Persuading Others: Acquire persuasive strategies applicable to Customer Service.

Who is this course for?

This Course is suitable for anyone interested to further progress there career in:

  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service
  • Level 7 Diploma in Customer Service

Requirements

To do these Courses, learners do not need any prior experience or qualification in the respective subject(s).

Career path

  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor

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Certificates

Learndrive PDF Certificates on Customer Service

Digital certificate - Included

The PDF Certificate for Customer Service Training is Free.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
Related searches: Online courses